Customer Console
24/7 Customer Service
Phone: 1 (855) 955-RAIL (7245)
Fax: 1 (904) 423-5388
Email: Please refer to the contact page to find the appropriate email address for your railroad.
ShipperConnect™
The tool allows you to:
- View railcars/shipments en route to your facility
- See cars placed at your facility
- View cars on constructive placement
- Order cars in
- Provide switching and other handling instructions
- Release cars
- Create and send electronic bills of lading.
Visit shipperconnect.com to log in and utilize ShipperConnect.
ShipperConnect™, is a FREE online tool that automates customer communications and sends instructions to the serving railroad, eliminating phone, fax, email and errors.
The instructions that you submit through ShipperConnect™ automatically populate work orders for the railroad crews. This reduces the chance of communication error between you and the railroads. ShipperConnect™ also provides an automated log of all instructions sent to the railroad. This log can then be used to resolve differences with service requests and/or demurrage billing.
If you have yet to be setup with a ShipperConnect user ID and password, please contact Anna.Kunnen@patriotrail.com or (904) 438-2449. If you have not accessed the tool in over 90 days, please contact railconnect.support@wabtec.com to have your ID reactivated.
If you have not received training on the tool or feel you need refresher training, please contact Anna Kunnen or 1 (855) 955-7245 to schedule a session for you and/or your team.
Please note, that if you choose not to utilize ShipperConnect™, there may be tariff charges applied to your account for manual billing and manual releases.
Demurrage, Billing Or General Customer Service Questions
Visit our Contact Us page to find the correct contact phone number and email address.