Customer Solutions
Patriot Rail strives to make your shipping experience as smooth as possible. You can depend on us to guide you through the process of becoming a customer. Whether you’re shipping one load or multiple loads, we are here to help!
Overview
Located in Patriot’s corporate headquarters in Jacksonville, Florida, the 24×7 Customer Operations Department is responsible for handling both internal and external rail customer inquiries effectively providing continual service improvements. Patriot Rail Customer Operations supports 13 railroads.
We professionally and effectively respond to all inquiries received via phone, email, or fax. We perform fact-based research to provide various internal departments with accurate data to make an informed decision. We assist internal & external customers in problem solving, research, proper billing, car ordering, report generation and any other assistance needed. We also provide support to all asset utilization and data analytics to drive budget goals and make data-driven decisions impacting the bottom line.
External Customers
- Research billing inquiries
- Bad order record maintenance
- Liaison between customer needs and various departments across the organization
- Create billing templates
- Respond to calls/inquiries
- Emergency response
- Generate KPI, inventory and other reports
- Communicate schedule/service changes
- Car ordering
Internal Customers
- Daily Operating Bulletins
- Car movement record corrections and updates
- mCrew support
- Master RMI tables maintenance
- Cargo entry into terminal operating system
- Emergency response
- Research operations inquiries
- Generate KPI, inventory and other reports
- Setback processing
- Manifest creation and uploading
Contact Us 24/7
Customer Service
(855) 955-RAIL (7245)
Emergency
(855) 258-4514